We have a 30-day return policy, which means you have 30 days after
receiving your item to request a return.
To be eligible for a return, your item must be in the same condition
that you received it, unworn or unused, with tags, and in its
original packaging. You'll also need the receipt or proof of
purchase.
To start a return, you can contact us at
hoshglobal@gmail.com. If your return is accepted, we'll send you a return shipping
label, as well as instructions on how and where to send your
package. Items sent back to us without first requesting a return
will not be accepted.
Damages and issues:
Please inspect your order upon reception and contact us immediately
if the item is defective, damaged or if you receive the wrong item,
so that we can evaluate the issue and make it right.
Exceptions / non-returnable items:
Certain types of items cannot be returned like custom products (such
as special orders or personalized items), and personal care goods
(such as beauty products). Unfortunately, we cannot accept returns
on sale items.
Exchanges:
The fastest way to ensure you get what you want is to return the
item you have, and once the return is accepted, make a separate
purchase for the new item.
Refunds:
We will notify you once we've received and inspected your return,
and let you know if the refund was approved or not. If approved,
you'll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card
company to process and post the refund too.